WorkaemКарьерная платформа
  • Вакансии
  • Компании
  • Зарплаты
  • Офферы
  • Сервисы
  • Блог
  • Работодателям
Workaem

Карьерная платформа для IT-специалистов: вакансии напрямую с карьерных страниц 300+ компаний, из телеграм-каналов, с международных площадок и от работодателей напрямую. Разбор условий, детектор мёртвых вакансий, AI-инструменты для резюме. Базовые функции бесплатны.

Подпишись, присылаем лучшие вакансии недели
Или читай канал в телеграме
Соискателям
Все вакансииЗа границейУдалёнка в долларахКомпании с РУ основателямиЗарплатыОфферыВозможностиСоветыСоздать резюмеТренировка интервью
По технологиям
Вакансии PythonВакансии JavaScriptВакансии ReactВакансии JavaВакансии GoВакансии Docker
По профессиям
РазработкаДизайнQA / ТестированиеАналитикаProduct / Project ManagerМаркетинг
Работодателям
Разместить вакансиюТарифыБаза кандидатовСвязаться с нами
Кабинет
РегистрацияВойтиЛичный кабинетМои откликиСохранённыеУведомления
Компания
О проектеПредложенияКонтактыБлогКонфиденциальностьУсловия использования
© 2026 Workaem. Все права защищены.КонфиденциальностьУсловияОферта
Made by IT, for IT 💛
Senior Technical Support Engineer
ВердиктОписаниеИнструментыКомпания
  1. Главная
  2. /
  3. Вакансии
  4. /
  5. Senior Technical Support Engineer

LangChain·San Francisco, CA·6 мая

Senior Technical Support Engineer

🏢 ОфисSeniorПолная занятость
Зарплата не указана
Вилки нет, про деньги придётся договариваться с нуля.
Нажмите на сигнал, чтобы увидеть, на чём он основан

Наша компания

At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.

О роли

We’re hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You’ll be on the front lines helping teams debug production LLM applications and agents, improve AI observability and evaluations, and unblock critical issues. You’ll also help define what world-class technical support looks like for modern AI platforms

Чем предстоит заниматься

Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues
Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs
Partner with Deployed Engineering to support critical enterprise customers
Build and refine internal tooling, diagnostics, and runbooks for complex issue triage
Lead post-mortems for critical incidents and feed learnings back into product and documentation
Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement
Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support
Mentor and coach other support engineers

Наши требования

6+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments (e.g., observability, infrastructure, data platforms)
Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks
Programming experience with Python. Bonus if you have TypeScript experience
Hands-on knowledge of Kubernetes and Docker
Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations (e.g., OpenTelemetry, LLM providers)
Experience supporting enterprise customers and collaborating with engineering on complex escalations
A bias for clarity and continuous improvement: you write succinct, helpful, and accurate responses and build a foundation for case deflection
High ownership — want to do what’s best for the customer and the company and are relentlessly results oriented
Location: Remote

Мы предлагаем

Annual salary range: $130,000 - $195,000 USD
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more
L
LangChain
San Francisco, CA

ГрейдSenior
ЗанятостьПолная занятость
РегионСША
ФорматОфис
ИсточникСкрыто
Опубликовано6 мая
Все вакансии компании

AI-помощник

под эту вакансию
Войди, чтобы AI оценил твоё соответствие вакансии и написал сопроводительное письмо
Мы против мошенников на площадке: если тебя просят заплатить, продиктовать код или установить непонятное приложение, прекращай общение и сразу пиши нам (чат с основателем или форма обратной связи).