You will own how customers experience Nu across saving, spending, and credit, balancing growth, unit economics, and simplicity at scale. The role combines strategy and execution, with ownership across Cards, Yield, Financing, Payments, and Partnerships
You’ll lead complex launches and migrations, and own critical business levers including pricing, credit line performance, asset growth, churn and retention, as well as partner operations scalability
This role sits at the core of Nu Colombia’s portfolio strategy and requires strong judgment to navigate trade-offs between growth vs. profitability, engagement vs. churn, and portfolio complexity vs. customer clarity, while delivering impact at scale
Owning the end-to-end customer experience across saving, spending, and credit for a high-value customer segment in Colombia
Leading strategy and execution across a multi-product portfolio, including Cards, Yield, Financing, Payments, and Partnerships
Defining and driving portfolio and preference strategy, translating complex goals into a clear, simple, and scalable product offering
Owning and optimizing critical business levers such as pricing, unit economics, credit line performance, asset growth, churn, and retention
Leading major launches and migrations (e.g., premium card experiences, financing flows), ensuring strong go-to-market, operational readiness, and monitoring
Making and communicating high-stakes trade-offs between growth and profitability, engagement and churn, and portfolio complexity and customer clarity
Using data and customer insights to diagnose performance, identify drivers of behavior, and set crisp, outcome-oriented priorities
Aligning and influencing senior stakeholders across Product, Engineering, Design, Risk, Finance, Operations, Marketing, and Partnerships
Ensuring execution excellence at scale, with clear requirements, strong rollout plans, tight feedback loops, and fast iteration
Being involved in every stage of the product lifecycle, from discovery and definition to launch, iteration, and impact measurement