Desktop Software Engineering Manager

AlphaSense·Chicago·19 мая

Desktop Software Engineering Manager

🏢 ОфисMiddleПолная занятость

Зарплата не указана

Вилки нет, про деньги придётся договариваться с нуля.

Нажмите на сигнал, чтобы увидеть, на чём он основан

Наша компания

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

О роли

AlphaSense is building a new Desktop Software Engineering function within Corporate Technology, and we are looking for the manager who will shape it from the ground up. This role sits at the intersection of enterprise endpoint engineering and internal product quality — primarily responsible for ensuring that AlphaSense's own desktop applications behave reliably on every managed endpoint across the company, while also contributing to the team responsible for macOS and Windows device management at scale This is not a traditional IT management role. You will lead a team of engineers (not generalist support technicians) who own MDM platforms, write automation, and serve as the technical bridge between Corporate IT and the product engineering organization. As the founding manager of this function, you will define how the team operates, how work gets prioritized, and how the team earns trust with both the internal IT organization and the engineering teams you partner with

Чем предстоит заниматься

You'll report to the Senior Manager of Integrated IT and work closely with Security, Business Applications, and Information Engineering teams as part of AlphaSense's broader Secure IT initiative

Ensure the team is testing new desktop application releases against the managed device baseline before broad internal rollout

Own the team's relationship with product engineering as it relates to how AlphaSense desktop applications behave on managed employee endpoints

Define the standard for how the team captures and communicates diagnostic data (logs, traces, environmental context) to product engineering in a way that accelerates resolution

Establish and maintain a process for reproducing, triaging, and escalating employee-reported desktop application issues — including crash analysis, update failures, OS permission conflicts, and performance degradation

Hire, onboard, and develop a team of 2–4 Desktop System Software Engineers, with a focus on building deep technical capability in endpoint engineering and desktop application diagnostics

Define the operating model for the function: how issues are triaged, escalated, diagnosed, and resolved; how the team interfaces with product engineering; and how work is tracked and reported

Build and maintain a culture of engineering rigor — runbooks, documentation, automation, and post-incident review — rather than reactive ticket-chasing

Set clear expectations, provide regular feedback, and support career development for each team member

Represent the Desktop Engineering function in cross-functional forums and planning cycles

Наши требования

You've been the most technical person in the room in IT settings, and you've also successfully made the shift to leading a team — without losing your instincts for what good engineering looks like. You're energized by building something new: defining how a function should work, earning trust with peers across the organization, and growing engineers who are proud of the quality of their work. You hold a high bar for documentation, automation, and root cause analysis, and you bring that standard to everything the team produces. You're not looking for a role where you just manage tickets — you want to build something

5+ years of experience in endpoint engineering, desktop platform engineering, or a related technical discipline — with at least 2 years in a people management or formal tech lead role

Hands-on background with macOS and/or Windows at a systems/configuration level, beyond standard user support; able to credibly evaluate and guide the technical work of your team

Demonstrated experience with one or more enterprise MDM platforms: Kandji/Iru, Jamf Pro, or Microsoft Intune

Experience managing or closely partnering with product engineering teams on client-side issues; comfortable reading a bug report, asking the right diagnostic questions, and holding the line on quality

Proven ability to build and run a technical function: defining process, establishing standards, and driving accountability without micromanaging

Strong written and verbal communication skills — able to translate technical issues into business impact for senior stakeholders and translate business priorities into clear engineering work for your team

Experience hiring and developing technical talent

Experience with Kandji/Iru specifically, including Blueprint architecture and enforcement scripting

Familiarity with Electron-based desktop applications and their specific deployment, update, and permission behaviors on managed endpoints

Experience with CrowdStrike Falcon, Cloudflare Zero Trust / WARP, or Okta in an enterprise endpoint context

Background in a SaaS product company where Corporate IT and Engineering teams collaborate closely

Familiarity with Qualys VMDR or similar vulnerability management tooling

Experience operating within a formal security-focused IT program (Zero Trust, SOC 2, endpoint compliance)

Familiarity with Jira Service Management for ticket and change management workflows

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location

You may also be offered a performance-based bonus, equity, and a generous benefits program

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note

AlphaSense never asks candidates to pay for job applications, equipment, or training

All official communications will come from an -sense.com email address

If you’re unsure about a job posting or recruiter, verify it on our Careers page

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us

Дополнительно

Maintain visibility into the health of the endpoint fleet and the desktop application experience, and report proactively on trends, risks, and improvements

Coordinate with Integrated IT leadership on resourcing, prioritization, and roadmap planning

Contribute to the Secure IT initiative by owning the endpoint engineering workstream within the broader Corporate Technology program

Collaborate and contribute on the strategy and execution of macOS and Windows endpoint management across the enterprise fleet via Kandji/Iru and Microsoft Intune

Guide the team in designing and maintaining enrollment workflows, configuration profiles, compliance policies, and custom automation scripts

Help ensure software deployment, patch management, and application control strategies are current, scalable, and aligned with the Security team's enforcement posture

Partner with Security on EDR (CrowdStrike Falcon), Zero Trust (Cloudflare WARP/Gateway), and identity (Okta) integrations at the endpoint layer, representing the endpoint engineering perspective in policy decisions

Base Compensation Range

$110,000—$150,000 USD

AlphaSense

Chicago

ГрейдMiddle

ЗанятостьПолная занятость

РегионНе Россия

ФорматОфис

ИсточникСкрыто

Опубликовано19 мая

Все вакансии компании

AI-помощник

под эту вакансию

Войди, чтобы AI оценил твоё соответствие вакансии и написал сопроводительное письмо

Мы против мошенников на площадке: если тебя просят заплатить, продиктовать код или установить непонятное приложение, прекращай общение и сразу пиши нам (чат с основателем или форма обратной связи).