Serve as the executive-level technical leader and primary advisor for strategic customer accounts
Act as a CTO for your accounts, guiding technology decisions, roadmaps, architecture, and platform maturity
Build deep relationships with technical and business stakeholders, driving consensus on solutions
Lead Quarterly Business Reviews (QBRs), Innovation Days, roadmap presentations, and architectural vision sessions
Deliver clear recommendations, success criteria, and measurement frameworks for each engagement
Step into complex or ambiguous problem spaces and provide clarity, direction, and momentum
Collaborate closely with Account Executives to create and execute growth strategies
Identify new opportunities for phData services and lead scoping, pricing, and proposal development
Influence buying centers, build executive relationships, and create value-based narratives for expansion
Deeply understand customer needs and industry trends, positioning phData offerings accordingly
Drive strategic alignment between the customer, partners (e.g., Snowflake), and internal teams
Develop and execute multi-year technology roadmaps aligned to client business outcomes
Own delivery success and overall satisfaction across all projects within assigned accounts
Ensure delivery quality through mentorship, leadership, and hands-on involvement as needed
Provide architectural oversight, escalation management, and alignment across teams
Build technical documentation, vision statements, solution architectures, and proofs of concept
Drive accountability across internal and client teams through strategic, candid communication
Lead enablement and education of delivery teams through documentation, onboarding support, and cross-training sessions
Lead client resource planning, forecasting, and skills alignment in partnership with Recruiting and Resourcing
Track KPIs and metrics across engagements to measure and communicate business outcomes
Contribute to internal knowledge sharing and play a key role in Practice Lead strategy discussions
Collaborate with partner technology teams and keep the broader account team aligned and informed
Participate in key leadership, sales, and delivery syncs to ensure alignment across functions