We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory
Experience in financial services. fintech or payments
#Bangalore
APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary
A patient and empathetic approach to supporting users on-site and often in time sensitive situations
Great documentation skills – you can document your work, and write a great article to a high standard
Experience with supporting and troubleshooting common MDM applications – mac and windows
Experience with basic administration of Google Workspace, Okta, Confluence, JIRA, Zoom
You’re consistent, reliable and dependable – but you’re hungry to learn more and work on more than just support
Strong knowledge of Google Workspace and Slack basics
Strong foundational technical troubleshooting skills - hardware and software
Intermediate troubleshooting skills on office hardware – you know the basics of an office network or infrastructure, and can diagnose basic problems, like why the printer doesn’t work, what an VPN error is, etc
Intermediate networking troubleshooting - you know the basics of networking and common issues with wifi, DNS and office networks. You don’t need to know DNS ports, but you know the difference between a gateway and a switch
Experience in high growth multinational tech companies – understanding of different cultures, empathetic to challenges communicating across languages, but patiently able to work through technical problems
Experience in a matrix environment, with projects across multiple teams
Strong ability to multitask and work on multiple competing priorities – you can quickly figure out what needs to happen first, and what can wait a little longer
Willing to work on a shifting schedule to support a hybrid work environment, and reasonably able to support some out-of-hours events or projects (but we’ll make sure you get rest to recover too!)