Чем предстоит заниматься
As a Principal Software Engineer in Zalando’s Customer Care (CuCa) Tech department, you will be the primary architect of our transformation from traditional service models to AI-powered automated resolution. You will move beyond a single team's scope to provide hands-on technical leadership for the entire department
Your mission is to define the architecture for systems where complex AI models meet customer-facing production environments. You will ensure that automated intelligence handles high-volume customer queries monthly while maintaining a seamless "human-in-the-loop" fallback for complex cases. You will be the go-to expert for Product and Engineering Management, ensuring our technology roadmap directly supports the next generation of automated customer care
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
System Architecture for AI: Own and drive the technical design for large-scale projects that integrate Python-based AI/ML microservices into our production environment
Applied Science Collaboration: Partner with Applied Scientists to move experimental models into reliable, high-performing production services at Zalando scale
Strategic Automation: Design and execute technical improvements for intelligent query routing and automated response workflows that impact the long-term (2-3 year) strategic vision
Engineering Excellence & MLOps: Act as a guardian of Operational Excellence, conducting architecture and production readiness reviews to ensure AI systems are observable and scalable
Technical Leadership & Mentoring: Lead other Engineers across the department, enabling them to deliver complex features and proactively supporting their growth
Innovation & Standards: Proactively contribute to setting engineering standards for AI productionization (MLOps) and influence our internal Tech Radar