Maintain continuous oversight of payment activity for an assigned portfolio of priority customer accounts
Monitor payment activity at account, user ID, email, transaction, card, BIN, issuer, country, device, and payment-method level
Build a detailed understanding of each customer’s payment behaviour and transaction history
Track successful, declined, pending, reversed, duplicated, refunded, and abandoned payment attempts
Identify changes in payment behaviour, recurring decline patterns, technical issues, and potential payment obstacles
Investigate individual payment failures and determine the most likely root cause
Review issuer response codes, gateway errors, authentication results, routing history, and PSP responses
Distinguish between issuer declines, technical errors, routing problems, risk rejections, and customer-side issues
Analyse transaction performance by BIN, issuing bank, card type, card scheme, country, currency, and authentication flow
Adjust routing logic based on BIN, issuer, card type, country, currency, payment history, transaction amount, and previous payment outcomes
Configure or request changes to payment cascades based on actual transaction performance
Maintain clear and up-to-date records of customer-specific payment issues, actions taken, and results achieved
Prioritise payment-critical cases and ensure unresolved issues are followed through to completion