Support and promote Sedgwick’s mission, strategic vision, and value proposition to adjusters and policyholders
Serve as a key point of contact for policyholders during their relocation, ensuring consistent communication, clear expectations, and empathetic support
Qualify housing needs by gathering details about the insured’s lifestyle, household makeup, accessibility needs, pet considerations, and preferred amenities
Conduct detailed market research using listing platforms, vendor databases, and internal tools to locate viable, like-kind-and-quality housing options
Collaborate with corporate and independent housing vendors, landlords, and leasing agents to secure short-term rentals under time-sensitive circumstances
Customize housing options that align with both policy coverage and the insured's expectations—balancing budget, availability, and quality
Maintain high touch service throughout the policyholder’s stay, proactively resolving issues and supporting lease extensions, furniture adjustments, and service needs
Draft and review lease agreements and related documents with attention to detail and policy compliance
Enter and maintain accurate data in housing databases, CRM tools, and internal platforms
Stay informed of local rental trends, landlord regulations, and insurance housing best practices to advise clients and partners effectively
Handle multiple claims and assignments at once with professionalism and urgency
Serves as the point of contact for VIP clientele
Performs other duties as assigned
Supports the organization's quality program(s)