The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s Miro Optimization Services & Training (MOST) program
MOST is Miro’s annual professional services subscription designed for enterprise customers who need ongoing, flexible access to expert guidance—not a one-time project
Customers receive 240 hours per year of services to help them design, implement, and scale collaboration solutions in Miro across teams, functions, and geographies
In this role, the Innovation Architect partners with customers to translate business strategy into scalable collaboration architectures inside Miro
This includes diagnosing workflow and adoption challenges, designing governance and operating models, and shaping a structured, outcomes-driven solution roadmap that evolves as customer needs change
Innovation Architects operate as trusted advisors to both business and technical stakeholders
They design end-to-end collaboration solutions by combining process design, workspace architecture, governance, and enablement to ensure customers achieve measurable value from Miro
Lead discovery to understand customer goals, workflows, and pain points; translate findings into a structured MOST game plan aligned to their 240-hour allocation
Facilitate vision, alignment, and prioritization sessions to help customers define outcomes, success criteria, and adoption milestones
Conduct collaboration, workflow, and workspace assessments; synthesize insights and provide clear recommendations for improvement
Design and implement governance frameworks (workspace structure, naming, access, lifecycle, templates) that reduce risk and support long-term scalability
Guide customers through change-management initiatives, including communication plans, stakeholder alignment, and rollout sequencing
Coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning, retrospectives, decision-making, and cross-functional work
Facilitate workshops across Agile ceremonies, product development, innovation, research, design thinking, and strategy development
Build lightweight prototypes, templates, and reusable workflows that accelerate customer adoption and demonstrate the art of the possible
Partner with IT/Admin stakeholders to establish standards, reduce tool sprawl, and drive consistency in workspace setup and governance
Recommend process optimizations that increase operational efficiency, improve collaboration quality, and reduce context switching
Provide ongoing advisory support throughout the MOST subscription, updating forecasts, adjusting plans, and ensuring hours are used strategically
Track progress against milestones and outcomes; flag risks early and help customers re-prioritize work as business needs evolve
Collaborate with CSMs, Architects, and Engagement Managers to ensure consistent delivery and alignment across customer stakeholders
Contribute to internal playbooks, templates, and delivery assets that improve team leverage and delivery efficiency across Professional Services
Stay current on Miro innovations, AI features, and collaboration trends to continuously uplevel customer guidance