Job Overview
We’re looking for a highly organized and proactive Operations Associate to support the planning, coordination, and execution of multiple projects across the business. In this role, you’ll manage project trackers, monitor timelines, create SOPs, and ensure teams stay aligned and on schedule.
You’ll work closely with cross-functional teams to drive projects forward, provide status updates, and help improve operational processes. This role is ideal for someone with strong project management skills, excellent attention to detail, and experience using tools like ClickUp, Google Sheets, and AI tools such as ChatGPT in a fast-paced, remote environment aligned with UK working hours. Core Tasks:
Assist in leading and managing projects from inception to completion
Coordinate communication and output between multiple teams
Maintain project tracker with up-to-date information and status updates
Provide regular reporting on and constantly assess project statuses and progress
Facilitate collaboration across project teams as needed
Act as point of contact for all project updates and initiatives
Drive project timelines, manage risks, and ensure team adherence to quality standards
Adjust workflows and processes in response to changing requirements and feedback
Create and edit relevant SOPs
Perform other ad-hoc IT, training, research, and administrative tasks as required
3+ years experience in a operations or project Management role
Experience working in a fast-paced setting managing teams and multiple projects
Keen attention to detail with a high level of conscientiousness and execution
Experience using Clickup for project management (or similar tool)
Strong written and verbal English communication skills
Intermediate Excel / Google Sheets
Hands on experience using AI tools like ChatGPT and a willingness to share knowledge
Familiarity with Slack and Gmail/Suite for internal team communication
Ability to work full-time in UK-aligned timezone
Experience working in Ops / PM for an ecommerce company