The Managed Services Enterprise Architect bridges strategic security architecture with hands-on managed services delivery, ensuring that both the design and ongoing operation of network and security systems meet client needs, regulatory requirements, and performance SLAs. It requires a blend of technical expertise, operational management, and client relationship skills
Must be based in the United States. Travel up to 30% may be required
Implement event management, dynamic monitoring, observability, and predictive monitoring / AIOps
Author operational runbooks and automation to run the service repeatably
Government or enterprise security experience is advantageous
Deep knowledge of networking principles, TCP/IP, firewalls, IDS/IPS, authentication, and general networking
Experience with NSX, cloud security, and secure configuration management
Proficiency in cyber-attack response, threat detection, and risk-based controls
Leadership and mentoring abilities
Strong customer-facing and stakeholder management skills
Ability to work in a fast-paced, multi-client environment
Design and implement secure network architectures, including cloud hosting, operating system hardening, and integration of security tooling
Develop and maintain firewall/IPS rules, test new security products, and review application/system security controls
Create network diagrams, flowcharts, and documentation for all security products and procedures
Collaborate with network systems teams to remediate infected systems and support secure network operations
Lead and mentor technical teams, providing oversight of budget, contract milestones, and SLA compliance
Troubleshoot and resolve security alerts, manage customer expectations, and deliver executive-level reporting
Develop training modules and materials for new and existing security personnel
Coordinate with sales, pre-sales, and product teams to deliver solutions, integrate clients into managed services, and evaluate cybersecurity solution performance
Act as a subject matter expert for clients, validating Statements of Work and ensuring service delivery against contracts
Manage and monitor customer security devices remotely
Troubleshoot and resolve storage and network configuration issues in collaboration with vSphere administrators
Use SIEM tools (e.g., Splunk, ArcSight) for monitoring, analysis, and reporting