Чем предстоит заниматься
Develop and maintain the Voice of Customer (VoC) module within Microsoft Dynamics 365 to capture, analyze and act on customer feedback
Enhance utility service deliveries across water and electricity distribution through tailored CRM solutions
Implement various feedback mechanisms including surveys, focus groups and direct customer interaction
Gather and translate deep understanding of customer needs, preferences and pain points into actionable system improvements
Support the utility provider in making informed decisions that align with customer expectations
Act as the front person for client business team communication, including Customer Services, Water and Electricity department representatives
Collaborate closely with the IT department, including Service Desk, to ensure smooth delivery and operational support
Provide technical guidance and recommendations to align CRM capabilities with business goals