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Supabase·Canada, USA·2 июля
Customer Solution Architect Team Lead (AMER)
🌍 УдалённоSeniorПолная занятость🌐 Глобал
Вилки нет, про деньги придётся договариваться с нуля.
Наша компания
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. 280+ team members 55+ countries 20+ languages spoken $500M raised 500,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities. Hiring Process We keep things simple, async-friendly, and respectful of your time: Intro Call – A short video chat to get to know each other. Interviews – Up to four calls with: Team Leads Future teammates Someone cross-functional from product, growth, or engineering (depending on the role) Someone from our leadership/founding team Decision – We may follow up with a final question or go straight to offer. All communication is remote and we aim to move fast.
Чем предстоит заниматься
At Supabase, CSA Leads oversee a portfolio of high-value customers by empowering their team to deliver technical excellence and long-term customer success. You'll work directly with the team to
Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers
Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal
Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy
Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts
Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones
You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility
Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success
Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them clearly articulate the value of the Supabase platform and team
Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform
Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding
Ensure CSA-owned timelines, success criteria, and engagement tactics result in a high proof-to-conversion success rate
Build reusable onboarding flows (email sequences, docs, templates, webinars) that accelerate time-to-value for new customers
Наши требования
6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering
2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment
Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance
Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js
Clear, confident technical communicator and storyteller. Must be able to distill complex technical topics into actionable outcomes for customers and team members alike
Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams
Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards
Мы предлагаем
Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world
ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together
Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work
Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us
Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year
Flexible Work
Дополнительно
Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities
Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads
Partner cross-functionally to advocate for customer feedback, share emerging customer needs with Product & Eng, and communicate roadmap milestones back to customers
Coach CSAs to act as internal and external champions of Supabase, building trust with customers through consistency, clarity, and deep product expertise
Uphold a standard of excellence in customer engagement, ensuring Supabase becomes embedded in the way our customers build
Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth
Технологии и навыки
Supabase
Canada, USA
ГрейдSenior
ЗанятостьПолная занятость
ФорматУдалённо
ИсточникСкрыто
Опубликовано2 июля
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