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Architect, Product Development
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  5. Architect, Product Development

TTEC Digital·Canada·6 дн назад

Architect, Product Development

от 13 750 $
≈ от 1,2 млн ₽
🌍 УдалённоSeniorПолная занятость🌐 Глобал
от 13 750 $≈ от 1,2 млн ₽
Нажмите на сигнал, чтобы увидеть, на чём он основан

Наша компания

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions. #LI-RemoteCanada

Чем предстоит заниматься

Lead, mentor, and develop engineers and technical leads, fostering accountability, growth, and technical excellence
Drive delivery of product initiatives, platform enhancements, and customer deployments of TTEC Digital products
Coordinate execution across Engineering, QA, DevOps, Product Management, Architecture, and Professional Services teams
Develop solution designs, architecture diagrams, and implementation approaches using tools such as Lucidchart, Visio, or similar platforms
Lead technical design reviews, implementation planning activities, and delivery readiness efforts
Identify and manage technical risks, dependencies, and implementation challenges
Research and evaluate emerging AI, customer experience, and contact center technologies
Assess integration opportunities across AI platforms and CCaaS solutions to support product innovation and customer needs

Наши требования

8+ years of experience in software engineering, solution architecture, technical leadership, or product development
Prior experience managing engineers, technical leads, or software development teams
Proven experience delivering complex software implementations across multiple teams and stakeholders
Experience with Google AI technologies, conversational AI, virtual agents, Agent Assist, or AI-powered customer experience solutions
Working knowledge of Google Cloud Platform (GCP), Kubernetes, cloud-native architectures, APIs, microservices, and distributed systems
Experience creating and presenting architecture diagrams and technical solution designs
Strong communication, leadership, and stakeholder management skills
Experience with Google CCAI, Vertex AI, Gemini, Dialogflow, Agent Assist, or related Google AI technologies
Experience with contact center and customer experience platforms such as Genesys Cloud, Amazon Connect, NICE CXone, Five9, Cisco Webex Contact Center, or similar CCaaS solutions
Experience evaluating, designing, or implementing integrations between AI platforms and customer experience technologies
Familiarity with telephony concepts, SIP-based communications, voice routing, and contact center ecosystems
Exposure to DevOps practices, CI/CD pipelines, observability, and SaaS product operations
Experience with AWS, Azure, or multi-cloud environments
Familiarity with modern AI platforms and services such as AWS Bedrock, Azure AI/Copilot, OpenAI, Anthropic, or similar enterprise AI technologies
$140,000 - $165,000 a year

Технологии и навыки

product development
product management
aws
architecture
azure
T
TTEC Digital
Canada

ГрейдSenior
ЗанятостьПолная занятость
РегионКанада
ФорматУдалённо
ИсточникСкрыто
Опубликовано6 дн назад
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