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GTM Systems & Automation Lead (Remote)
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Telnyx·USA·29 июля

GTM Systems & Automation Lead (Remote)

🌍 УдалённоSeniorПолная занятость🌐 Глобал
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Наша компания

Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications. We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team. Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers. The RevOps team owns the systems layer, operations & automation that supports Telnyx's growth engine. Historically, that meant administering 3rd party GTM tools used by humans: CRM, marketing automation, enrichment vendors, routing, campaign workflows, reporting, and vendor integrations. That operating model is changing. Telnyx is increasingly building AI agents and automation that interact directly with the GTM stack. The systems team now needs to support both human-facing workflows and bot-facing infrastructure: clean data, reliable integrations, durable automations, documented process, and scalable operating patterns.

Чем предстоит заниматься

We are looking for a TPM, GTM Systems to own and improve the operating layer behind Telnyx's revenue engine
This is a builder-operator role. You will not just maintain a queue of admin tickets. You will identify recurring friction, stabilize workflows, document how systems should work, and turn repeated manual work into scalable automation
You will work across RevOps, Sales, Marketing, Customer Success, Finance, and Engineering to keep the GTM stack reliable and optimal while helping the team transition from vendor-heavy, manual workflows toward owned systems and AI-powered automation
This role is ideal for someone who has lived inside GTM systems, understands how revenue teams actually operate, and is technical enough to connect systems, debug workflows, and partner with engineers without needing every problem handed off
Lead cross-functional GTM systems programs from discovery through launch, adoption, and iteration
Translate business workflows into clear technical requirements, system designs, milestones, owners, risks, and success metrics
Partner with RevOps, Engineering, Data, Sales, Marketing, CS, and Finance to modernize the GTM operating layer
Drive programs around CRM architecture, routing, enrichment, handoffs, lifecycle automation, attribution, service order workflows, reporting dependencies, and AI-agent readiness
Identify where manual work, vendor glue, or unclear ownership should become durable automation or owned system logic
Define safe operating patterns for AI agents interacting with GTM systems, including data access, workflow permissions, approval gates, error handling, and auditability
Create documentation that makes systems understandable: current state, target state, business rules, dependencies, failure modes, launch plans, and open decisions
Triage systems requests at the program level: distinguish one-off fixes from structural process gaps or productizable automation opportunities
Manage vendor and tooling dependencies where they affect system architecture, reliability, cost, or roadmap decisions
Ensure GTM systems work ships with clear ownership, support paths, monitoring, and downstream reporting impact understood
Build a deep understanding of Telnyx’s GTM systems, customer lifecycle, data model, and revenue workflows
Build your personal AI leverage layer: onboard an agent to Telnyx’s GTM context, teach it the relevant systems and workflows, and create reusable skills that increase the speed and quality of your product discovery, documentation, analysis, and execution
Map the highest-leverage opportunities to modernize the CRM and GTM operating layer, with a bias toward areas where we can ship quickly and learn from real usage
Deliver the first set of product requirements for CRM evolution, AI-agent workflows, data model improvements, or automation surfaces
Partner with RevOps, Sales, CS, Finance, Data, Product, and Engineering to define and begin executing the first roadmap for AI GTM Systems
Ship or directly drive early improvements to one or more high-friction GTM workflows, such as CRM data quality, routing, handoffs, reporting dependencies, service order workflows, or agent-assisted work
Establish feedback loops with users so shipped changes are measured, adopted, and iterated quickly
Identify the next product surfaces where AI agents can safely reduce manual work and improve revenue-team effectiveness

Наши требования

4+ years of experience in Technical Product Management, Revenue Operations, GTM Systems, GTM Engineering, or a closely related technical operations role
Strong hands-on experience with CRMs like Salesforce & Hubspot, and a solid understanding of the data models and software architecture they’re built on
Experience building AI-native systems where LLMs or agents are first-class users of the product, not just features layered on top of a human workflow
Ability to reason about agent-facing product requirements: context, tools, permissions, memory, workflow boundaries, human approval points, observability, and failure modes
Experience leading cross-functional systems programs involving business stakeholders and engineering teams
Experience taking a lead technical role in software migrations involving critical end-user workflows with 0 down time
Experience debugging integrations, field sync issues, routing problems, campaign workflow failures, and broken handoffs
Comfort working with APIs, webhooks, automation tools, data flows, and technical documentation
Ability to operate independently and thrive in ambiguous, fast-moving environments
What Success Looks Like

Дополнительно

Telnyx has a clear product roadmap for its AI-native GTM operating system
CRM, workflow, and automation investments are driven by user needs, business impact, and system scalability
High-friction GTM workflows are continuously improved, shipped, measured, and iterated
Repeated manual work becomes owned system logic, durable automation, or agent-assisted workflow
Sales, Marketing, Customer Success, Finance, RevOps, and Engineering operate from cleaner data, clearer ownership, and more reliable systems
Engineers spend less time on reactive GTM systems issues because requirements, ownership, and operating paths are clearer
AI agents and automation can depend on clean data, safe integrations, clear permissions, reliable workflow rules, and well-defined approval boundaries
Revenue teams spend less time maintaining systems and more time acting on trusted customer intelligence
Why This Role Matters
Telnyx is building the next version of its GTM operating system: one where revenue teams and AI agents can work from trusted data, clear workflows, and safe automation surfaces
This role owns the product direction for that future. You will help turn fragmented GTM processes into durable systems, reduce manual work, and build the foundation for a more intelligent, automated, and scalable revenue engine

Технологии и навыки

automation
product management
salesforce
cloud
documentation
T
Telnyx
USA

ГрейдSenior
ЗанятостьПолная занятость
РегионСША
ФорматУдалённо
ИсточникСкрыто
Опубликовано29 июля
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