Own and evolve core mobile workflows used daily by maintenance and property teams in the field
Co-author and articulate a clear mobile product experience vision in partnership with Product Management and Design Leadership, and act as a long-term champion for that vision as the product evolves
Design for real-world constraints: offline usage, unreliable connectivity, performance limitations, device variability, and speed under pressure
Identify and drive improvements across product boundaries, not just within a single product team or feature
Translate complex operational problems into simple, resilient, mobile-first solutions
Develop a deep understanding of how maintenance technicians, asset managers, and property managers actually work, rather than how we assume they work
Run timely, pragmatic research including interviews, usability testing, and lightweight validation loops
Bring real customer context, such as quotes, workflows, edge cases, and observed behaviours, into everyday product discussions
Balance customer needs with business goals, technical constraints, and operational realities
Challenge solutions that are technically impressive or user-friendly in isolation but misaligned with business outcomes or strategic priorities
Design, prototype, test, and iterate quickly using high-fidelity mobile prototypes
Leverage AI-driven tools to accelerate ideation, exploration, validation, synthesis, and delivery as part of your daily workflow
Balance speed with judgment, delivering work that is high quality, scalable, and grounded in evidence
Deliver meaningful customer-facing improvements within your first month
Own the design perspective on mobile product instrumentation, ensuring key workflows are measurable and observable
Partner with Product and Engineering to define meaningful mobile UX metrics (e.g. task completion, time-on-task, drop-offs, retries, adoption)
Regularly monitor and analyze product usage data to identify patterns, friction points, and emerging behaviours
Translate insights into clear hypotheses and concrete design actions
Validate whether shipped changes improve outcomes and iterate based on evidence
Regularly synthesize and share customer insights from mobile usage data, research, and field feedback with the design team, product partners, and the wider organization
Surface patterns and themes, not just isolated findings, to keep teams grounded in real customer needs
Act as a strong, evidence-backed voice for the customer in cross-functional conversations
Create lightweight, repeatable ways for teams to stay close to mobile customers, even when they are not directly involved in the work
Use insights to influence priorities and follow-up actions
Partner closely with Product Managers and Mobile Engineers to define scope, navigate trade-offs, and deliver outcomes
Work closely with Design Leadership to shape and evolve the mobile product experience vision, aligning day-to-day execution with longer-term direction
Bring clarity to ambiguity and momentum to complex or stalled problem spaces
Contribute to and strengthen HappyCo’s mobile design system, based on Material 3 and extended through a custom HappyCo theme
Participate actively in Product Design team critiques and formal UX reviews, offering and receiving direct, high-signal feedback
Help raise the bar for design quality, speed, and customer focus across the team