Networking & Security: Manage network platforms, firewalls, VPNs, and implement policy-based routing and load balancing
Azure Expertise: A minimum of 3 years in Azure Cloud support experience
AZ-104 highly preferred - If not employees must obtain certification within 90 days or be subject to termination
Incident Management: Act as an escalation point for technicians, troubleshooting and resolving high-priority incidents following ITIL best practices. Manage service requests according to change management procedures. Monitor, analyze, and resolve incidents for customer infrastructure in Azure. Install, configure, and administer customer systems in Azure. Communicate technical issues and solutions to clients in clear, understandable terms
Documentation & Training: Develop, maintain, and train on documentation for standard operating procedures, best practices, and customer-specific runbooks, including automation processes
Client Focus: Delivering exceptional client service delivery throughout the service lifecycle
Interface with other departments to provide client feedback and ensure success
Cloud Environment Management: Configure monitoring and alerting on physical and virtual infrastructure. Manage and maintain physical and virtual components (including Atmosera’s management stack). Perform quality assurance checks on migrated and greenfield environments. Advanced understanding of Azure Virtual Desktop, Azure Site Recovery, and Disaster Recovery Best Practices. Advanced understanding and hands-on experience with managing multiple client environments with Lighthouse
Compliance & Security: Ensure adherence to compliance frameworks: (FedRAMP, IRS 1075, NIST-800, CSI Benchmarks, PCI-DSS, HIPAA/HITECH, SOC 1 & SOC 2) and internal security best practices
Technical Skills: Manage and administer Windows & Linux Servers. Configure and administer hypervisors (Hyper-V and VMware)
On-call Support: Participate in an on-call rotation for escalated support to meet SLAs
Infrastructure Automation & Orchestration: Implement automation using scripting languages (PowerShell, Bicep) and CI/CD practices for infrastructure provisioning, configuration management, and deployments. Develop and maintain Infrastructure as Code (IaC) templates using Bicep for repeatable and consistent infrastructure deployments
Bachelor's degree in a technical field or equivalent experience
3+ years of experience in support administration, specifically with Azure Cloud
Experience with automation using scripting languages (PowerShell, Bicep) and CI/CD practices
Network platforms and firewalls (VPNs, policy management, load balancing, policy-based routing)
Backup & Recovery: Demonstrated ability to configure and administer Azure Site Recovery and troubleshoot complex issues
ITIL best practices for incident and problem management
Excellent written and verbal communication skills with the ability to present technical information to clients
Problem-Solving & Learning: Strong analytical mind with a focus on root-cause analysis, knowledge development, and process creation
Ability to work independently and as part of a team
Preferred experience with Hypervisors (Hyper-V, VMware)
Preferred Certifications
Microsoft Azure Admin (AZ-104) - Must obtain within 90 days of employment or subject to termination
Ability to pass US Public Trust background check
If not currently possessed, Must obtain within 90 days of employment or subject to termination