ClickUp·Philippines·20 авг.
Technical Account Manager
🌍 УдалённоSeniorПолная занятость🌐 Глобал
Вилки нет, про деньги придётся договариваться с нуля.
Наша компания
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. ClickUp is seeking a versatile and dynamic Technical Account Manager to join our team. This pivotal role is responsible for driving customer satisfaction and loyalty by fostering strategic relationships and delivering exceptional se
Чем предстоит заниматься
Strategic Customer Engagement
Develop and manage engagement plans for a diverse client portfolio using both scaled and personalized approaches
Conduct in-depth discovery sessions to understand customer needs and recommend actionable strategies for success
Build trusted relationships with key stakeholders, identifying and nurturing client champions to drive adoption and advocacy
Technical Adoption and Expertise
Gather, analyze, and translate functional and technical requirements into tailored ClickUp solutions
Serve as a product expert, advising customers on leveraging ClickUp’s features to streamline workflows and solve complex business challenges
Data-Driven Insights
Analyze customer product usage data and translate it into actionable recommendations
Conduct ROI analysis to showcase the tangible benefits of ClickUp solutions
Driving Engagement & Adoption
Proactively engage with customers to evaluate progress, address roadblocks, and uncover new opportunities for success
Collaborate with customers to establish clear business goals, success metrics, and timelines
Cultural Fit, Growth Opportunities, & Leadership
Prioritize the customer experience, lead by example, be a doer, and monitor adherence to policies and procedures
Contribute to the development and optimization of regional and global operational processes
Наши требования
Minimum 2 years of experience in a customer-facing SaaS role, preferably in Customer Success or Account Management
Strong communication and interpersonal skills, with the ability to build rapport and trust with customers of various levels and segments
Resilient and adaptable, especially in a fast-paced startup environment
Understanding of industry-specific workflows, particularly in services, software development, marketing, and PMO
Experience in working with various teams to achieve customer outcomes (Marketing, Finance, Product, Sales, Support)
Experience with Customer Success SaaS technology such as CRM, Salesforce, Tableau , Outreach, Apollo, Front, and others
Ability to operate within regional time zones
Positive attitude, self-driven, proactive, empathetic, and high energy
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Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions
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ClickUp Talent Acquisition will only initiate contact via an .com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support .com
AI Processing Notice
Технологии и навыки
ClickUp
Philippines
ГрейдSenior
ЗанятостьПолная занятость
РегионФилиппины
ФорматУдалённо
ИсточникСкрыто
Опубликовано20 авг.
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