F
CX Service and Analytics Designer
Ford Motor Company
Dearborn, MI, United States
🏢 Офис
Middle
Полная занятость
Продуктовая
Tech
Описание вакансии
Обязанности
•Analyze CX research data
•Architect data integration solutions
•Build CX measurement systems
•Build data-driven applications
•Combine disparate data sets
•Conduct survey research
•Conduct usability testing
•Conduct user interviews
•Create data visualizations
•Create wireframes and prototypes
•Design user journeys
•Develop cloud-based solutions
•Engage stakeholders
•Enhance user experience
•Map stakeholders
•Monitor CX and UX metrics
•Normalize data types
•Organize and extract knowledge from data
•Perform statistical analysis
•Prioritize workstreams using prioritization matrices
•Tell data-driven stories
•Visualize data
Условия
•Dental insurance
•Employee resource groups
•Flexible family care
•Hybrid work
•Medical insurance
•Option to purchase additional vacation time
•Paid Holidays
•Paid time off
•Paid time off for community service
•Parental leave
•Prescription Drug Coverage
•Subsidized back-up child care
•Tuition assistance
•Vehicle discount program
Технологии: Cloud Computing, Data Analysis, Data Normalization, Data Storytelling, Data Visualization, Data integration, Design Thinking, Experience Design, Figma, Medallia, Miro, Prototyping, Python, QlikSense, Qualtrics, SQL, Sketch, Statistical Analysis, Usability Testing, User Experience, User Experience Design, User Research, UserZoom, Wireframing