Чем предстоит заниматься
Own and manage a portfolio of client accounts, acting as the primary point of contact and ensuring accurate records in CRM
Develop a deep understanding of client business models to identify upsell and cross-sell opportunities
Build and maintain Account Plans for key clients, outlining strategies, success metrics, and risk management
Lead client reviews, performance reporting, and strategic planning sessions
Monitor account performance, proactively resolve issues, and drive client satisfaction, retention, and revenue growth
Enhance account management processes and client communication standards to ensure scalability and consistency
Provide structured client feedback to Product, Compliance, and Operations teams to support continuous improvement