Lead end-to-end architecture and complex product catalog design within Zuora Billing, including charge models, subscription lifecycle management, and scalable O2C/OTR solution design aligned to business and finance processes
Drive advanced Zuora configurations including custom workflows (automation, integrations, error handling), mediation and data transformation pipelines, advanced billing rules, custom rating logic, multi-entity/multi-currency global setups, custom reports/data sources, and billing performance optimization
Design, build, and support robust integrations between Zuora and enterprise systems (Oracle ERP, tax engines, payment gateways, CRM, data platforms), including API-based integrations, middleware flows, automated reconciliations, and audit control mechanisms
Own post–go-live production support, including incident management (P1/P2), root cause analysis, change and release management, operational stability, and support for financial close and compliance processes
Lead full lifecycle implementations (requirements through hypercare), provide governance and technical leadership, mentor team members, ensure documentation and knowledge transfer, and represent Zuora architecture in executive and cross-functional design forums
Develops and executes system conversion and implementations
Lead cross-functional requirement sessions to elicit, document and analyze business requirements and functional specifications. Includes identifying unspoken or conflicting requirements and challenging the norm
Manage KLO operations and stakeholders support with daily activities, Financial close, reconciliations etc