Obsidian Security·USA·3 дн назад
Senior Support Engineer
8 333 – 10 833 $
≈ 722,3 тыс.–939 тыс. ₽
🌍 УдалённоSeniorПолная занятость🌐 Глобал
86
Сильная вакансия
Платят на 42% выше медианы грейда, навык востребован (python).
Наша компания
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand, including many of the world’s largest Fortune 1000 and Global 2000 companies. Founded in 2017 and backed by top investors like Greylock, Obsidian was built to close a critical gap: securing SaaS apps where business happens—Microsoft 365, Salesforce, and hundreds more. The company does this by offering a complete SaaS security platform to reduce risk,
О роли
With AI driving rapid SaaS growth and complexity, agentic AI tools gain privileged access to sensitive data through integrations, creating new risks most security tools miss. Obsidian uniquely detects anomalous OAuth token activity and manages integration risks. Major announcements are on the horizon. Recognizing that SaaS security needs to evolve, Obsidian enables growing organizations to start w
Чем предстоит заниматься
Obsidian Security protects organizations against threats across their SaaS and identity environments. This role sits at the technical center of how we deliver support. It has two mandates. First, you own our hardest problems: complex, high-severity, and escalated tickets that require deep technical diagnosis. Second, you help build the systems that will let us scale support through technology rather than headcount, partnering directly with the Head of Customer Support to design and operationalize our agentic support capability
This is a hands-on individual contributor role for someone who is equally comfortable resolving the toughest customer issue in the queue and turning that resolution into automation that prevents the next one
Own complex, high-severity, and escalated tickets end to end, acting as the top technical escalation point before engineering
Diagnose deep technical issues across APIs, identity and authentication, integrations, telemetry, and product data flows
Partner with the Head of Customer Support to design, build, and continuously tune agentic support systems, including automated triage, resolution, and knowledge retrieval
Convert your own resolution work into reusable automation, playbooks, and knowledge that agentic systems can execute without human involvement
Identify where automation and agentic resolution fail, then close those gaps to raise deflection and automated resolution quality
Interface with Product and Engineering on root cause analysis, bug escalation, and permanent product fixes
Set the technical quality bar for the support function and mentor other engineers on it
Наши требования
A strong hands-on technical support or support engineering background for a technical B2B SaaS product. Cybersecurity, identity, or SaaS security context is strongly preferred
Depth across APIs, authentication and identity, logs and telemetry, integrations, and systematic debugging
Demonstrated experience building or tuning automation or agentic and LLM-based support tooling, or clear aptitude and appetite for doing so
The ability to translate messy, one-off escalations into repeatable, automatable solutions
Comfort operating with ambiguity in a function that is being actively rebuilt around technology
Scripting or coding ability, for example Python, and comfort debugging at the API level
Experience with LLM and agent frameworks, retrieval-augmented generation, or workflow automation
Familiarity with identity provider and SaaS administrative APIs, such as Microsoft Graph and Entra, or comparable platforms relevant to SaaS security
Employee Benefits
Our competitive benefits packages are designed to support our employees' well-being, both at work and at home. Our US based employees enjoy
Competitive compensation with equity and 401k
Comprehensive healthcare with dental and vision coverage
Flexible paid time off and paid holiday time off
12 weeks of new parent or family leave
Personal and professional development resources
For more details on our US benefits, or for information on our international benefits, please see here
Pay Transparancy
Дополнительно
Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate. In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for sales commission or incentive compensation based on the role or function within the company
Base Salary Range
$100,000—$130,000 USD
Технологии и навыки
ГрейдSenior
ЗанятостьПолная занятость
РегионСША
ФорматУдалённо
ИсточникСкрыто
Опубликовано3 дн назад
Мы против мошенников на площадке: если тебя просят заплатить, продиктовать код или установить непонятное приложение, прекращай общение и сразу пиши нам (чат с основателем или форма обратной связи).