At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management
The Global Support Organization is the foremost interface between Ping and our valued customers and partners. Members of the Ping Identity Support Team are specialists in their field, responsible for providing an exceptional level of support. We operate a follow-the-sun, multi-site, model. We work with our partners and customers twenty four hours a day on services that affect both their workforce and customers. We help our customers succeed in the application, administration, and maintenance of their Ping solutions
You will report to the Support Team manager. Ping has developed a career ladder for support to ensure there is growth potential for all employees
In this role there is an element of on-call, on rotation across the global team to ensure that response and resolution Service level agreements are met
Team members work a varied schedule supporting our global customer base
Containerized Infrastructure – Docker / Kubernetes
API Management inc. Postman / cURL
Web-application servers (i.e. Apache, IIS, NGINX, Tomcat, WebSphere, and WebLogic)
Identity & Access Management or Federation experience with CA SiteMinder/IdentityMinder, IBM Identity and Access Manager, Oracle Access Manager
User Provisioning (SCIM)
Cloud Services such as Azure, O365, AWS, Google
Salary Range: $80,000 - $100,000
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day
Here are just a few of the things that make Ping special
A company culture that empowers you to do your best work
Employee Resource Groups that create a sense of belonging for everyone
Regular company and team bonding events
Competitive benefits and perks
Global volunteering and community initiatives
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities