Telnyx is building the next generation of its go-to-market operating system: a trusted, automated systems layer where revenue teams and AI agents can work from clean data, clear business rules, and safe workflow surfaces
We are hiring a Technical Program Manager, GTM Systems & Automation to lead the cross-functional programs that make that operating model real. You will connect business needs to technical execution across RevOps, Sales, Marketing, Customer Success, Finance, Data, Product, and Engineering. You will establish the roadmap, requirements, milestones, dependencies, decisions, controls, and adoption plans required to move complex systems work from ambiguity to durable outcomes
This is a technical, hands-on program leadership role - not a ticket-queue administrator and not a traditional product management position. You will understand the systems deeply enough to challenge assumptions, debug workflows, define safe operating patterns, and partner credibly with engineers while remaining accountable for end-to-end program delivery
Lead complex GTM systems, workflow-engineering, and automation programs from discovery and current-state mapping through design, delivery, launch, adoption, measurement, and iteration
Translate revenue workflows and user pain points into implementation-ready technical requirements, including system logic, data flows, integrations, owners, dependencies, risks, decisions, and measurable success criteria
Build and maintain a prioritized roadmap across CRM architecture, lead and account routing, enrichment, lifecycle automation, attribution, handoffs, service-order workflows, reporting dependencies, and AI-agent readiness
Create operating mechanisms that keep technical programs moving: intake and prioritization, decision forums, status reporting, risk escalation, change control, launch readiness, and post-launch review
Coordinate technical and business workstreams across RevOps, Engineering, Data, Sales, Marketing, Customer Success, Finance, Security, and external vendors
Lead critical systems migrations and workflow redesigns with explicit cutover plans, data validation, business continuity, rollback paths, training, adoption measures, and support models
Define safe patterns for AI agents operating in GTM systems, including context, tools, permissions, approval gates, observability, auditability, exception handling, and human escalation
Make agentic execution your default operating mode, using AI agents to accelerate system discovery, technical requirements, prototyping, validation, documentation, QA, and implementation while helping shape GTM systems that are easier for both humans and agents to operate
Identify where manual work, vendor glue, or unclear ownership should become durable automation, owned system logic, internal tooling, or an agent-assisted workflow
Ensure every launch has documented business rules, system ownership, monitoring, support paths, downstream reporting impacts, and measurable operational outcomes
Manage vendor and tooling dependencies where they affect architecture, extensibility, reliability, security, cost, implementation timing, or roadmap decisions
Build a current-state technical map of Telnyx’s GTM systems, including ownership, integrations, data flows, automations, dependencies, failure modes, active initiatives, and unresolved decision gaps
Establish a prioritized roadmap for the highest-leverage CRM, automation, data-quality, workflow-engineering, and AI-agent-readiness opportunities
Deliver implementation-ready requirements for priority initiatives, including system design, milestones, owners, dependencies, risks, success metrics, launch criteria, adoption needs, rollback paths, and operational support models
Ship or directly drive measurable improvement in at least one high-friction workflow, such as routing, handoffs, CRM data quality, service orders, reporting, enrichment, lifecycle automation, or agent-assisted work
Use AI and automation in your own operating model to accelerate discovery, documentation, analysis, QA, stakeholder updates, and program execution