As a Senior Solution Engineer (Expansion), you will be a strategic technical leader for Snowflake’s enterprise customers & Prospects in Malaysia, with a focus on Telecommunications (Telco) and Financial Services (FSI) sectors
You will partner closely with Account Executives to drive adoption, workload expansion, and multi‑line-of-business growth across your accounts. You will act as a trusted advisor to senior technical and business stakeholders, guiding them on how to use Snowflake as the core of their data, analytics, and AI strategy
This is a field-facing, customer-first role that combines deep technical skills, strong industry context (Telco/FSI), and the ability to design and communicate high‑impact architectures
Drive Expansion in Existing Accounts
Own the technical expansion strategy for a portfolio of Telco & FSI customers in Malaysia
Identify new workloads, use cases, and lines of business to land on Snowflake (e.g., risk & compliance, customer 360, network analytics, fraud, revenue assurance, real-time personalization)
Map business objectives to Snowflake-powered solutions that increase consumption and platform stickiness
Spearhead Technical motion for Customer Acquisition
Present Snowflake technology and vision to executives and technical contributors at prospects and customers
Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation
Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position Snowflake in relation to them
Customer Discovery & Technical Leadership
Lead technical discovery sessions with architects, data leaders, and domain stakeholders to uncover pain points, constraints, and opportunities
Craft and present target-state architectures, reference patterns, and roadmaps for data consolidation, analytics, data science & AI, and data sharing/monetization
Serve as the technical quarterback in the account team, orchestrating internal resources (specialists, PS, partners) to execute expansion strategies
Telco & FSI Industry Focus
Bring domain perspective on FSI and Telco: typical data estates, regulatory & compliance concerns, and common analytics/AI use cases
Advise on how Snowflake addresses data residency, security, governance, and regulatory expectations in these industries
Develop and reuse industry-specific solution patterns, demos, and assets that resonate with FSI and Telco stakeholders
Solution Design, Demos & POCs
Design and deliver compelling demos and technical narratives tailored to each customer’s architecture and use cases
Lead and execute POCs/Pilots that prove value and de‑risk platform decisions, including success criteria definition and joint execution plans
Translate complex technical capabilities into clear business value and ROI for senior non-technical audiences
Technical Governance & Best Practices
Guide customers on best practices for data modeling, performance optimization, cost governance, security, and operations on Snowflake
Help customers standardize on Snowflake as their enterprise data foundation, including migration strategies from legacy platforms
Review and advise on architectural decisions, reference architectures, and implementation designs
Cross-Functional & Partner Collaboration
Collaborate closely with Sales, Customer Success, Professional Services, Product, and Partners to ensure successful customer outcomes
Work with SI, ISV, and cloud partners to incorporate their solutions into customer architectures where relevant
Capture and relay field feedback to Product and Engineering to influence roadmap priorities, especially for FSI/Telco needs
Thought Leadership & Evangelism
Represent Snowflake at customer workshops, executive briefings, industry events, and community meetups
Create and share technical content (presentations, reference architectures, playbooks, demos) that supports expansion in FSI and Telco
Mentor more junior SEs and contribute to SE best practices and knowledge sharing within the region