BetterHelp·USA·27 авг.
Associate Credentialing Team Lead
5 417 – 6 250 $
≈ 469,5 тыс.–541,7 тыс. ₽
🌍 УдалённоSeniorПолная занятость🌐 Глобал
Верх вилки на 22% ниже медианы грейда.
Наша компания
Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.
О роли
As the Associate Credentialing Team Lead at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional developmen
Наши требования
3+ years of experience in provider credentialing within a healthcare or behavioral health organization
1+ years of experience leading credentialing committee meetings
Experience supporting credentialing committee processes and provider file review
Working knowledge of NCQA credentialing standards, accreditation requirements, and primary source verification
Experience mentoring or providing guidance to team members in an operational environment
Strong organizational, analytical, problem-solving, and communication skills
Experience working with credentialing software and provider data management systems
Experience in a national or multi-state provider organization
Familiarity with delegated credentialing programs and payer credentialing requirements
Experience supporting accreditation or regulatory audits
Bachelor's degree or equivalent combination of education and relevant experience
Operational leadership and team collaboration
Credentialing committee coordination and governance
Knowledge of NCQA standards and regulatory compliance
Quality assurance and documentation management
Process improvement and workflow optimization
Strong attention to detail and organizational skills
Effective communication and stakeholder management
Ability to prioritize multiple deadlines in a fast-paced, growth-oriented environment
Critical thinking and sound judgment when reviewing provider credentialing cases
Мы предлагаем
Remote work with regular in-person bonding experiences sponsored by the company
Competitive compensation
Holistic perks program (including free therapy, employee wellness, and more)
Excellent health, dental, and vision coverage
401k benefits with employer matching contribution
The chance to build something that changes lives – and that people love
Any piece of hardware or software that will make you happy and productive
An awesome community of co-workers
Дополнительно
Coordinate and facilitate scheduled Credentialing Committee meetings (typically one to two per month), as well as ad hoc and appeal committee meetings, including agenda development, case preparation, meeting logistics, and documentation
Review flagged provider credentialing and recredentialing files to ensure completeness, accuracy, and readiness for committee review
Ensure committee decisions are accurately documented and communicated to appropriate stakeholders
Monitor timelines for flagged credentialing cases to ensure review within regulatory, accreditation, payer, and organizational requirements
Serve as the primary escalation point for complex provider credentialing cases requiring committee review, additional investigation, or appeal
Provide day-to-day guidance, coaching, and support to credentialing specialists and contractors
Review credentialing files for accuracy, completeness, and compliance with internal policies, NCQA standards, and payer requirements
Document committee processes through maintaining committee minutes and file documentation in accordance with credenitaling policy
Develop and maintain standardized committee workflows, checklists, and documentation processes
Support onboarding, training, and ongoing development of credentialing team members
Promote consistency and quality across credentialing committee operations
Partner with Provider Operations, Compliance, Leadership, Legal, and the Credentialing Department to support credentialing committee activities
Coordinate with credentialing verification vendors and internal departments to resolve outstanding file deficiencies
Communicate committee outcomes and credentialing decisions to appropriate operational teams
Support delegated credentialing activities and respond to internal and external audit requests
Serve as the Credentialing Team spokesperson in Credentialing Committee meetings and the expert on credentialing processes in that setting; you’ll be the primary point of detail for the committee
Track committee metrics, including credentialing volumes, turnaround times, pending cases, and committee outcomes
Identify workflow inefficiencies and recommend process improvements to enhance operational effectiveness and scalability
Maintain credentialing committee records and documentation in accordance with regulatory, accreditation, and organizational requirements
Support readiness for NCQA, payer, and regulatory audits by ensuring complete and accurate committee documentation
You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success
You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do
You will NOT be bogged down by office politics, ego, or bad attitude
You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really
Can I work remotely?
BetterHelp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (betterhelp.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official BetterHelp recruitment emails will come from the domain .com. Our commitment is to ensure a safe and transparent hiring experience for all candidates. We will never ask you for money, gift cards, or any form of payment during our hiring process, and we will never send money or checks to candidates. If you experience this, it is a scam
The base salary range for this position is $65,000-$75,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2026. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions
Технологии и навыки
BetterHelp
USA
ГрейдSenior
ЗанятостьПолная занятость
РегионСША
ФорматУдалённо
ИсточникСкрыто
Опубликовано27 авг.
Мы против мошенников на площадке: если тебя просят заплатить, продиктовать код или установить непонятное приложение, прекращай общение и сразу пиши нам (чат с основателем или форма обратной связи).