Build, operate and support the global Twilio IT network infrastructure
Keep track of network assets, including network hardware and software
Monitor the network performance, availability, utilization, throughput and latency, providing measurable metrics to the IT leadership team
Work closely with stakeholder teams to determine current and future network needs
Prioritize projects and work based on business priorities using the Scale Agile Framework (SAFe)
Develop methods and tools to be used to test and implement new LAN/WAN systems
Analyze the current network structure and collaborate on how to make the network more efficient, scalable and sustainable
Formulate strategies to maintain and upgrade network systems efficiently
Respond to incidents, engage in network troubleshooting activities to determine root cause and resolve network issues
Create and maintain documentation for network design, IT network standards and process
Required
7+ years of experience with building campus and/or data center network infrastructure, AWS cloud services and networking
5+ years of experience with Cisco LAN/WAN/Wifi and Palo Alto Networks firewalls
3+ years experience with AWS cloud services and networking
Advanced knowledge of IEEE 802 standards and core IETF networking protocols including 802.11 suite, TCP/IP, DNS, DHCP, routing and switching protocols
Hands on knowledge of network monitoring
Knowledge of network security to implement security policy for compliance
Proficient skill in WIndows, Mac, Linux client networking
Experience in troubleshooting network problems at different OSI model layer
University degree in computer science or equivalent experience
Excellent written and verbal communication skills