Program Delivery: Own end-to-end program management for major system implementations across ERP, procurement, EPM, HRIS, treasury, and identity, coordinating internal teams, implementation partners, and vendors from contract signature through cutover, hypercare, and stabilization
Roadmap Operations: Run the Business Technology roadmap: maintain the portfolio plan, manage a unified intake and prioritization process, surface dependencies and resource conflicts across pillars, and keep the roadmap honest against team capacity
Portfolio Governance: Stand up lightweight portfolio governance: stage gates proportionate to program risk, RAID and decision logs, and a portfolio health view that gives the COO and CFO real-time visibility across all five pillars
SOX Program: Serve as the program manager for Business Technology's SOX ITGC readiness workstream: track control design and remediation milestones across in-scope systems (ERP, procurement, EPM, HRIS, identity), coordinate evidence requests with external auditors and advisors, and report readiness status against the design readiness deadline
Program Cadence: Build and operate the operating rhythm: weekly status, steering committees, executive readouts, and escalation paths that resolve blockers in days
Change Management: Design and operationalize formal change management for Business Technology systems, including release calendars, freeze windows, and evidence capture that satisfies ITGC requirements. Partner with our SOX and compliance programs so control design milestones are built into program plans rather than bolted on at the end
Cutover & Go-Live: Drive cutover and go-live planning: UAT tracking, readiness reviews, hypercare exit criteria, and post-launch retrospectives that actually change how the next program runs
Vendor & Partner Management: Manage implementation partner and vendor delivery: SOW milestones, burn tracking, change orders, and holding partners to committed outcomes
Executive Communication: Communicate program status to COO, CFO, and Audit Committee audiences with clarity: what shipped, what slipped, why, and what we are doing about it
AI-Enabled Program Operations: Continuously improve how Business Technology delivers: templates, playbooks, and tooling (Jira, Google Workspace, AI-assisted status collection and reporting) that reduce program overhead and make delivery faster