Solutions Engineer

🏢 ОфисMiddleПолная занятость

Зарплата не указана

Вилки нет, про деньги придётся договариваться с нуля.

Нажмите на сигнал, чтобы увидеть, на чём он основан

Наша компания

A LITTLE ABOUT US incident.io is the leading AI incident response platform, relied on by some of the best engineering teams in the world when things go wrong.

О роли

Since launching in 2021, we've helped over 2,000 companies, including OpenAI, Netflix, and Airbnb, run more than 1 million incidents. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.

Чем предстоит заниматься

Solutions Engineering at incident.io is where the product meets the moment it's built for - you're the person who turns "we'll see" into "oh, this actually works," proving live that we hold up exactly when it matters most

WHAT THAT LOOKS LIKE DAY TO DAY

As a Solutions Engineer at incident.io you're the technical voice in the room from first discovery call through to close, partnering closely with our Account Executives across the commercial segment. You'll be in front of some of the most exciting companies we sell into, running demos that need to hold up under real scrutiny - because the people you're presenting to have felt what it's like when tools fall over during an incident, and they're not going to be won over by a slide deck

This function is still being built, which means there's real room to bring your own ideas to the table and help shape how Solutions Engineering works at incident, not just execute a playbook someone else wrote. You'll report into our Solutions Engineering Manager - our founding Solutions Engineer - and the wider segment sits under our co-founder and Field CTO, so you'll have direct access to people who've done this from the ground up

You'll occasionally work alongside our TSEs and Product team, though that's the exception rather than the rule - most of your time is spent partnered tightly with AEs, going deep on a prospect's world before you ever get in the room

We're AI-forward, and that's not just a talking point here - you'll be demoing our new AI-native product, and testing and shaping how AI shows up in your own workflow too. From this role, the natural next step is into our Enterprise segment, working with bigger, more complex accounts once you've proven yourself in commercial

Наши требования

You've been a Solutions Engineer before, and you've stood in front of senior stakeholders and run demos that actually landed - not just clicked through slides

You have a genuine interest in code and solving hard technical problems - not because a job spec told you to, but because you can't help yourself

You operate with high ownership - if something needs sorting, you don't wait to be asked

You want to know this product inside and out, not just enough to get through a demo

When a technical objection comes up and you don't have the answer, it bugs you until you find it - that's when you're at your best

Thriving under pressure is your normal, not your exception - the moments when everything's on the line are the moments you show up hardest

You want to build something, not just execute someone else's playbook - this function is still taking shape, and you want a say in what it becomes

SUPPORTING YOU

We work hard and we think life outside work matters just as much. Our benefits pack is built to support both

Private medical insurance. Seriously good cover - we want you and the people you love to be looked after

Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that

First Friday of every month off. Yes, seriously

Enhanced pension. We put real money in, because future-you deserves better than an afterthought

Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it

Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too

Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them

Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself

incident.io

San Francisco

ГрейдMiddle

ЗанятостьПолная занятость

РегионСША

ФорматОфис

ИсточникСкрыто

Опубликовано21 июля

Все вакансии компании

AI-помощник

под эту вакансию

Войди, чтобы AI оценил твоё соответствие вакансии и написал сопроводительное письмо

Мы против мошенников на площадке: если тебя просят заплатить, продиктовать код или установить непонятное приложение, прекращай общение и сразу пиши нам (чат с основателем или форма обратной связи).