Monitor daily Informatica IDMC operations, including scheduled taskflows, ingestion jobs, and data integration workflows using Operational Insights and job monitoring tools
Ensure compliance with SLA commitments by validating job completion windows, data freshness, processing volumes, and operational performance
Proactively identify, investigate, and resolve operational issues before downstream consumers or business users are impacted
Monitor platform utilization, runtime performance, and operational trends to ensure optimal service delivery
Support production environments and provide operational oversight for critical data integration processes
Perform incident triage, severity assessment, and prioritization for production issues and service disruptions
Conduct root cause analysis and coordinate resolution activities for platform and data integration failures
Execute targeted reprocessing, job restarts, and data backfills when required
Escalate product-related defects and platform issues to Informatica Global Customer Support as needed
Lead problem management activities for recurring failures by identifying patterns, implementing corrective actions, and driving continuous improvement initiatives
Document incidents, resolutions, known errors, and preventive measures
Administer Informatica IDMC environments, connections, assets, runtime environments, and Secure Agents
Perform routine Secure Agent health checks and validate overall platform stability and availability
Manage log retention, log rotation, disk utilization, and housekeeping activities to maintain platform performance
Review and maintain connections, credentials, certificates, and authentication components to prevent service interruptions caused by expirations
Support environment configuration, operational governance, and platform administration activities
Develop and maintain operational procedures, runbooks, support documentation, and knowledge base articles
Work closely with data engineering, analytics, infrastructure, and business stakeholders to support data integration operations
Participate in operational reviews and recommend improvements to enhance platform reliability and support processes
Contribute to continuous improvement initiatives focused on operational efficiency, monitoring, and automation