Business Analyst Junior+ [Quality Control]

🔄 ГибридJuniorПолная занятость

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Наша компания

We are looking for a Business Analyst to join the Quality Control team. The team safeguards the quality of operations across every division at Plata. Supported by a large team of specialists and AI-driven quality monitoring, we identify operational issues, process gaps, and improvement opportunities across the organization.

О роли

In this role, you will own the quality improvement loop end-to-end: analyzing findings, identifying root causes, coordinating stakeholders, and ensuring issues are resolved rather than simply reported. You will work closely with operational, product, analytics, and training teams to improve processes, drive efficiency, and enhance customer experience. This role offers direct visibility into how th

Чем предстоит заниматься

Monitor quality dashboards and metrics across our operational and product teams to spot anomalies, gaps, and recurring issues

Dig into the root cause of every issue — across operations, product, the knowledge base, and the technical setup — to understand why it happens, not just that it happens

Own the quality-improvement loop end-to-end: turn raw findings from our QC platform into a clear, prioritized action plan

Coordinate fixes across operational and product teams: set tasks with the right owners, agree on timelines, and follow through until they’re closed

Build and prioritize a backlog of quality issues and plan their resolution quarter by quarter

Partner with our L&D / training team to roll out training where the fix belongs in operations

Наши требования

Hands-on experience working with analytics independently

Experience running tests / experiments and working with product metrics

Мы предлагаем

Relocation support to Mexico with assistance for the employee and their family

Flexible work from our office

Healthcare Coverage

Education Budget: Language lessons, professional training and certifications

Wellness Budget: Mental health and fitness activity reimbursements

Vacation policy: 20 days of annual leave and paid sick leave

Дополнительно

1–2 years of experience in a similar analytical, business, or process role

Confident with numbers and metrics, with sharp logic and structured problem-solving

A proactive, persistent, get-it-done attitude — you enjoy chasing a problem across teams until it’s actually solved, not just reported

Strong communication skills: you’ll be working hand-in-hand with operational teams every day

Willingness to relocate to Mexico City and work closely with operational teams and stakeholders across multiple product domains

B2 or higher English level for effective communication with an international team

Innovative Spirit: A commitment to creativity and groundbreaking solutions

Honest Feedback: valuing open, transparent communication

Supportive Team: a strong, collaborative community

Celebrating Achievements: recognizing our wins together

High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Plata Card

Mexico

ГрейдJunior

ЗанятостьПолная занятость

РегионМексика

ФорматГибрид

ИсточникСкрыто

Опубликовано10 июня

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