At Airwallex, trust is foundational to every customer relationship. Before a business can move money, issue cards, manage spend, or scale globally, we need to know who they are, help the right people access the right capabilities, and protect their accounts from fraud, abuse, and accidental misuse
The Identity & User Security team owns some of the most critical moments in the customer journey: onboarding decisioning, identity verification, user authentication, account recovery, roles & permissions, and customer notifications. These products sit at the intersection of customer experience, compliance, risk, platform scalability, and account security
As a Senior Product Manager on the team, you will define and scale the systems that help legitimate customers get onboarded and stay secure — while making it harder for bad actors to exploit the platform. You’ll work across Product, Engineering, Design, Risk, Compliance, Operations, Security, and Data Science to build global capabilities that are simple for customers, powerful for internal teams, and resilient enough for a fast-growing financial platform
This is a high-ownership role for a product manager who enjoys complex systems, regulated environments, customer journey design, and building platform capabilities with real-world business impact
This role will be based in Singapore or San Francisco
Own and evolve core identity and user security journeys across onboarding, identity verification, user authentication, account recovery, authorization, and customer/security notifications
Define the product strategy and roadmap for how Airwallex verifies users, grants access, protects accounts, and communicates with customers during high-trust moments
Improve customer experience while strengthening trust and risk controls, balancing onboarding conversion, account security, fraud prevention, compliance requirements, and operational efficiency
Design scalable identity, access, and recovery capabilities that work across different customer types, business structures, regions, products, and regulatory requirements
Shape Airwallex’s customer notification strategy across the entire user lifecycle, including when to notify, what channel to use, how to drive action, and how to manage growth, trust, fatigue, deliverability, cost, and abuse