Planet Labs Inc.·Brazil·25 авг.
Customer Success Manager II
🌍 УдалённоSeniorПолная занятость🌐 Глобал
Вилки нет, про деньги придётся договариваться с нуля.
Наша компания
Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.
О роли
Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.
Чем предстоит заниматься
As a Customer Success Manager focused on serving our most strategic customers in Latin America. You will serve as a trusted advisor to agencies across the region, helping them derive maximum value from Planet’s satellite imagery and geospatial solutions. You’ll support mission-critical initiatives in areas such as emergency response, environmental monitoring, infrastructure planning, and natural resource management
Your role will be to deepen customer engagement, drive adoption of Planet products, and identify growth opportunities within your portfolio. You’ll work across a range of federal, state and municipal agencies building relationships, understanding regional priorities, and translating challenges into impactful geospatial solutions
This is a full-time, remote position based in Brazil. If located near an office, you are expected to work from that office 3 days per week
Build trusted relationships with customers to help them achieve strategic goals using Planet’s technology
Drive product adoption through onboarding, training, and tailored guidance on best practices
Identify expansion and renewal opportunities, partnering with Sales to secure long-term value for customers
Advocate for customer needs internally, surfacing feedback to influence product development and roadmap prioritization
Collaborate with Sales, Product, and Marketing to develop use cases, success stories, and public sector engagement strategies
Provide proactive support and account planning for key renewals, budget cycles, and legislative timelines
Наши требования
6-8 years of experience in Customer Success, Account Management, or related roles
Understanding of public sector workflows, procurement processes, and funding cycles
Ability to communicate technical concepts to a wide range of audiences from analysts to government executives
Skilled in cross-functional collaboration with Sales, Product, Support, and Engineering teams
Excellent organizational skills with the ability to manage multiple accounts and priorities
Fluent in Portuguese and English
Willingness to travel as needed
Prior experience working directly with federal, state or municipal government agencies
Knowledge of key public sector challenges—climate adaptation, land use planning, infrastructure resiliency, emergency response
Proficiency with tools like ArcGIS, QGIS, or Google Earth Engine
Experience navigating data-sharing agreements or government contract mechanisms
Fluency in Spanish
Мы предлагаем
These offerings are dependent on employment type and geographical location, based upon applicable law or company policy
Paid time off including vacation, holidays and company-wide days off
Supplemental Medical and Dental Coverage
Employee Wellness Program
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Volunteering Paid Time Off
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records
Why we care so much about Belonging
We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride
Дополнительно
November 14, 2026 at 11:59p PT
Технологии и навыки
Planet Labs Inc.
Brazil
ГрейдSenior
ЗанятостьПолная занятость
РегионБразилия
ФорматУдалённо
ИсточникСкрыто
Опубликовано25 авг.
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