Site Reliability Engineer - Telemetry

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Навык востребован (engineer). Но вилки нет, про деньги придётся договариваться с нуля.

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Наша компания

Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. Join our engineering team as a Site Reliability Engineer focused on the shared telemetry platform that helps teams understand, operate, and improve production services. You will work across metrics, logs, traces, alerting, dashboards, and profiling systems that make our platform observable at scale. As a member of the Telemetry team, you will help keep the systems that collect, store, query, and route operational data reliable and scalable. This is a hands-on role for an engineer who enjoys distributed systems, automation, observability, and solving production problems. You will work with Software Engineers, Platform teams, Security Engineers, and SREs to improve operational practices and support mission-critical services. The role includes incident response, on-call, platform improvements, and helping teams use telemetry effectively.

Чем предстоит заниматься

Operate and improve the shared platform for metrics, logs, traces, alerting, dashboards, and profiling

Maintain metrics collection, long-term storage, querying, dashboards, and alerting using Prometheus-compatible systems, VictoriaMetrics, Grafana, and modern alerting tools

Operate log pipelines using Vector, Splunk, and Loki, including reliability, throughput, and troubleshooting

Operate distributed tracing and profiling capabilities using Grafana Alloy, Tempo, OpenTelemetry, and Pyroscope

Deploy and manage telemetry services using Terraform, Terragrunt, and container orchestration across multiple environments

Troubleshoot missing data, slow queries, broken alerts, pipeline backpressure, and capacity issues

Build reusable configuration and automation that helps teams manage dashboards, alerts, and telemetry integrations safely

Participate in incident response and on-call, write runbooks, and improve the platform using what we learn from incidents

Наши требования

3+ years of experience as a Site Reliability Engineer, Platform/Infrastructure Engineer, Observability Engineer, or similar production engineering role

Comfortable managing production systems at scale that collect, process, store, and serve telemetry such as metrics, logs, traces, or profiles

Experience with Prometheus or a Prometheus-compatible monitoring stack, including metrics collection, querying, and alerting

Experience troubleshooting distributed production systems, including availability, latency, data flow, and capacity issues

Experience with Infrastructure as Code, particularly Terraform, and CI/CD

Experience operating containerised workloads with Nomad, Kubernetes, or similar platforms

Solid scripting/programming ability and comfort using AI tools and agents (e.g., Claude) to accelerate delivery

Strong incident response, documentation, and collaboration skills

Experience with VictoriaMetrics, Grafana, Tempo, Loki, Vector, Splunk, Alertmanager, or OpenTelemetry

Experience with PromQL or LogQL, dashboards or alerts as code

Experience with maintaining operators and their related CRDs in Kubernetes

Experience with Consul, Vault, AWS, and on-premises or datacentre infrastructure

Experience operating high-volume logging, streaming, or data pipelines

Experience making practical trade-offs between observability data volume, performance, and cost

Background in highly regulated or financial services environments where change management and audit trails are critical

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance

Our commitment

Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto

We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision

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