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NTT DATA·LATAM·29 авг.
Operational Business Analyst & Incident Manager (Technology and Transformation)
4 500 – 4 667 $
≈ 389,6 тыс.–404,1 тыс. ₽
🌍 УдалённоБез опытаПолная занятость🌐 Глобал
Платят на 128% выше медианы грейда.
Наша компания
NTT DATA is a team of more than 139,000 diverse professionals operating in more than 50 countries worldwide. Our sectors of activity include telecommunications, finance, industry, utilities, energy, public administration, and health. We offer technological solutions, business strategy, development, and application maintenance while being a benchmark in consulting.
О роли
We are seeking an experienced Operational Business Analyst & Incident Manager to support enterprise technology and transformation initiatives. This role combines business analysis, operational support, and incident management responsibilities, serving as a key liaison between business stakeholders and technical teams.
Чем предстоит заниматься
Analyze and document business processes, workflows, and operational use cases
Gather, evaluate, and translate business requirements into clear functional recommendations
Identify process improvement opportunities, system enhancements, and integration possibilities across business applications
Develop business analysis artifacts including process maps, gap analyses, requirements documentation, and recommendations
Support decision-making related to system enhancements, change requests, and operational improvements
Serve as a primary point of contact for incident management and operational support activities
Investigate, triage, and prioritize incidents and service requests based on business impact and urgency
Coordinate resolution efforts with technical teams, business stakeholders, and support partners
Track incidents through resolution and ensure timely communication to stakeholders
Monitor support performance and prepare operational dashboards, reports, and metrics
Partner with product teams, developers, and business stakeholders to align technology solutions with business needs
Facilitate communication between technical and non-technical audiences
Наши требования
Bachelor's degree in one of the following areas or a related field: Business Administration, Information Systems, Engineering, Data Science, Economics, Technology or Operations Management
3-5 years of experience in business analysis, operations analysis, application support, incident management, or a related role
Experience working within technology-driven, product-oriented, or operational environments
Proven ability to manage multiple priorities and stakeholders simultaneously
Strong analytical and problem-solving abilities
Experience gathering and documenting business requirements
Ability to translate complex business needs into actionable solutions
Familiarity with ServiceNow or similar service management platforms
Experience supporting enterprise applications, CRM, ERP, or operational systems
Knowledge of incident management, service request processes, and support operations
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Customer-focused mindset with an emphasis on operational impact and service quality
Стек
ServiceNowCRMERPOperational systemsМы предлагаем
Empowerment and rewards are the cornerstone of our career development model
Дополнительно
Location Preference: 100% remote in LATAM working EST Time Zone
Duration: 1-Year Assignment with possibility of extension
Freelance Rate Range: $27-28/hr USD based on relevant experience
Технологии и навыки
NTT DATA
LATAM
ГрейдБез опыта
ЗанятостьПолная занятость
РегионРоссия
ФорматУдалённо
ИсточникСкрыто
Опубликовано29 авг.
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