As a software engineer on the AI Soltuions team, you will co-lead customer engagements with an AI Solutions Strategist. The Strategist owns business discovery, ROI narrative, stakeholder alignment, and rollout planning. The engineer owns technical discovery, solution design, prototyping, implementation, and production readiness
This is a deeply client-facing role. You will spend significant time with customers and end users, moving projects from bootcamp and workflow discovery through implementation, launch, and steady production usage
Translate customer goals into clear system requirements and non-functional requirements covering security, privacy, reliability, performance, scalability, and cost
Partner directly with customers to understand current workflows, constraints, systems, data quality, and adoption blockers
Create and maintain solution architecture artifacts
System context and data flow diagrams
Integration plan across Ramp and customer systems
Security model covering permissions, access patterns, and auditability
Evaluation plan covering quality metrics, acceptance tests, and red-teaming
Operational plan covering monitoring, alerting, incident response, and runbooks
Leverage core Ramp primitives to build efficiently, reusing existing product capabilities wherever possible
Prototype and validate workflows with end users to de-risk the approach and prove product-market fit
Drive projects from bootcamp and technical discovery through implementation, production launch, and operational handoff
Ensure deployed workflows are reliable, supportable, measurable, and adopted by customer teams
Convert deployments into reusable patterns, components, and playbooks for future AI Solutions projects