Senior IT Engineer (Regulatory Reliability) - MX - 2026

Nubank·Ciudad de México·5 авг.

Senior IT Engineer (Regulatory Reliability) - MX - 2026

🏢 ОфисSeniorПолная занятость

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Наша компания

Nu is the leading digital bank in Latin America, serving 135 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns. Nu’s impact has been recognized in multiple awards, including Time 100 Most Influential Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks.

О роли

We are looking for a Senior Reliability Engineer to drive reliability, resilience, and operational excellence for Nubank's regulatory infrastructure. In this role, you will own critical reliability outcomes for systems that support real-time interbank transfers, regulatory integrations and key regulatory platforms. You will work across infrastructure, software, networking, security, and operations to keep mission-critical services available, observable, and resilient under demanding regulatory and operational constraints

Чем предстоит заниматься

Own end-to-end reliability for IT regulatory infrastructure services, including connectivity, transaction processing flows, and settlement-related operational workflows

Define, measure, and continuously improve SLIs, SLOs, and operational health indicators for critical transactions and platforms

Lead incident response for different severity production events, coordinate recovery, and drive high-quality postmortems with concrete follow-through on corrective actions

Design and evolve observability for the platform, with emphasis on tracing, queue health, signature validation, infrastructure signals, and early detection of degraded regulatory links or transaction bottlenecks

Plan and execute disaster recovery and business continuity exercises, including failover validation, contingency readiness, and RTO/RPO verification

Reduce operational toil through automation, tooling, and improved runbooks for recurring failure and operational procedures

Drive capacity planning and performance engineering to ensure the platforms can safely absorb peak transaction volumes and evolving business demand

Partner closely with security, networking, middleware, and software engineering teams to improve platform hardening, resilience, and change management safety

Participate in an on-call rotation

Наши требования

5+ years of SRE, DevOps, or production engineering experience operating mission-critical, high-availability systems

Hands-on experience with IT infrastructure platforms, virtualized and hyperconverged environments such as VxRail, and physical production infrastructure

Hands-on experience with Linux systems, including performance tuning, kernel parameters, and security hardening

Track record leading incident response and postmortem processes for customer-impacting services

Solid knowledge of networking fundamentals: TCP/IP and routing

Proficiency in at least one scripting or programming language (Python, Shell scripting) for automation and tooling

Experience with observability stacks (Prometheus, Grafana) and distributed tracing

AWS infrastructure experience across services like EC2, S3, CloudWatch, KMS, EKS/ECS, VPCs, RDS/DynamoDB, and SQS/SNS

IT Regulatory audit experience, including evidence gathering, control validation, audit prep, and remediation follow-through

Experience with infrastructure-as-code tools (like Puppet) and Git-based workflows

Working knowledge of AI-assisted engineering tools (Claude, Cursor, Claude Code)

Strong written and verbal communication skills in Spanish and English

Experience with Mexican payment rails (SPEI)

SQL knowledge for operational analysis and troubleshooting

Relevant cloud (AWS Certified Cloud Practitioner certification or higher) or IT infrastructure certifications

Мы предлагаем

Chance of earning equity at Nu

Extended maternity and paternity leaves

Health and life insurance

Dental and Vision Insurance

NuCare - Our mental health and wellness assistance program

Nucleo - Our learning platform of courses

NuLanguage - Our language learning program

Holiday Bonus ("Aguinaldo") of 30 days of pay per year

17 days of paid vacation with 25% vacation bonus

Gym partnership

Food card

Work-from-home Allowance

Parental Consultancy

Relocation Assistance Package, if applicable

Дополнительно

Mexico City, Mexico

Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration

Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers

Nubank

Ciudad de México

ГрейдSenior

ЗанятостьПолная занятость

РегионНе Россия

ФорматОфис

ИсточникСкрыто

Опубликовано5 авг.

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