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Caylent·Canada·8 июля
Customer Solutions Architect, Amazon Connect
🌍 УдалённоSeniorПолная занятость🌐 Глобал
Вилки нет, про деньги придётся договариваться с нуля.
Наша компания
Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). We provide a full-range of AWS services including workload migrations and modernization, cloud native application development, DevOps, data engineering, security and compliance, and everything in between. At Caylent, our people always come first. We are a global company and operate fully remote with employees in Canada, the United States, and Latin America. We celebrate the culture of each of our team members and foster a community of technologi
О роли
Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). We provide a full-range of AWS services including: workload migrations & modernization, cloud native application development, DevOps, data engineering, security & compliance and everything in between. At Caylent, our people always come first. We are
Чем предстоит заниматься
Provide technical thought leadership and serve as a trusted advisor to customer executives, helping shape CX transformation strategies and long-term technology roadmaps
Lead deep dive architecture and design sessions focused on Amazon Connect and modern customer experience solutions
Author proposals, solution designs, and statements of work that accurately capture customer requirements, technical constraints, assumptions, and delivery approach to ensure successful project outcomes
Conduct technical discovery workshops to understand client business challenges and translate them into actionable technical solutions
Develop proof-of-concepts and prototypes to demonstrate the value of Amazon Connect features and capabilities
Serve as a subject matter expert and trusted advisor on Amazon Connect throughout the sales cycle
Design and architect comprehensive customer experience solutions leveraging AWS services, with a focus on Amazon Connect and generative AI integration
Create detailed technical specifications and architecture documents aligned with client requirements and AWS Well-Architected best practices
Integrate AI and machine learning capabilities (Amazon Lex, Amazon Bedrock, generative AI) into contact center solutions to enhance customer interactions
Ensure solutions meet compliance and security requirements in regulated industries such as healthcare, finance, and government
Мы предлагаем
100% remote work
Equitable Life - Hybrid Plan
100% Premium Coverage for the employee and dependents
4% Pension match (employer contribution)
Unlimited Vacations
Sick Leave
Paid Holidays
Parental Leave
Competitive stock options plan
Paid for exams and certifications
Peer bonus awards
State of the art laptop and tools
Equipment & Office Stipend
Individual professional development plan
Annual stipend for Learning and Development
Work with an amazing worldwide team and in an incredible corporate culture
NOTE: We are unable to provide sponsorship for this position
Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities
NOTE: We’re unable to provide visa sponsorship now or at any time in the future
At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements
These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals
If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner
If you have any questions, please contact talent .com
Дополнительно
Educate clients and internal teams on Amazon Connect capabilities, AWS CX best practices, and emerging AI and ML technologies
Contribute to blogs, white papers, webinars, and presentations that showcase Caylent's CX expertise
Stay current with AWS service updates, the Amazon Connect roadmap, and industry trends in contact center technology
Технологии и навыки
Caylent
Canada
ГрейдSenior
ЗанятостьПолная занятость
РегионКанада
ФорматУдалённо
ИсточникСкрыто
Опубликовано8 июля
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