Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required
Proven expertise in building and scaling observability systems (e.g., logging platforms, metrics pipelines, tracing infrastructure, or profiling tools)
Lead technical execution for major components of Twilio’s observability overhaul, including our shift to centralized S3-based data lakes, OpenTelemetry instrumentation, and ClickHouse-backed query engines
Proficiency in at least one modern programming language (e.g., Go, Python, Java)
Familiarity with high-cardinality data challenges and telemetry correlation techniques
Experience designing high-scale telemetry systems (e.g., Prometheus, ClickHouse, OpenTelemetry, Kafka, or equivalent)
Solid understanding of distributed systems and the challenges of observability in complex, microservice-based environments
Experience with AWS, Kubernetes, and infrastructure-as-code tools
Provide architectural guidance and thought leadership across teams, helping to establish clear telemetry standards, efficient usage patterns, and scalable platform abstractions
Ability to make forward-looking technical decisions and lead others through ambiguity and chan
Familiarity with ClickHouse, Grafana Mimir, Athena, or equivalent systems for log and metrics querying
Contributions to open-source observability tools or communities
Experience building cost visibility or FinOps tooling for cloud compute and telemetry pipelines
Location
This role will be remote from Ireland
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings