Based in an EMEA time zone with reliable overlap to customer business hours
Excellent written and spoken English. Additional European languages are a strong plus
Familiarity with GDPR, data privacy expectations, and enterprise security reviews common across EMEA
Ability to travel within the region for critical customer milestones, estimated 10–20 percent
YOUR FIRST 90 DAYS
First 30 days
Ramp on Deepgram’s platform, APIs, SDKs, self-hosted deployments, and support practices. Shadow calls across pre-sales, post-sales, and support. Begin owning low-risk technical tasks for an active account and contribute improvements to runbooks or sample code
By day 60
Own two to three customer workstreams end-to-end. Lead discovery for one new implementation or migration. Publish one reusable asset such as a deployment guide, Helm example, or troubleshooting playbook
By day 90
Act as primary technical owner for several EMEA accounts in production. Close at least one complex investigation with measurable customer impact. Present a short readout on a repeated regional pattern and the automation or content you created to solve it
Enjoy solving hard customer problems at the code, container, and cloud layers
Like translating messy real‑world constraints into clear architectures and plans
Are comfortable writing and reading production‑grade code, not just sample snippets
Value crisp documentation, reproducible runbooks, and operational excellence
Care about delivering outcomes, not just closing tickets
Remote across EMEA with periodic regional meetups
Collaboration with colleagues in the Americas and APAC to support continuous coverage
Shared playbooks, defined escalation paths, and measurable SLAs
Recruiter screen focused on experience, motivations, and logistics
Hiring manager conversation focused on technical depth and customer impact
Technical assessment that mirrors real work. Expect practical coding, architecture discussion, and debugging
Panel interviews with cross‑functional partners
A presentation simulating a post-sales customer engagement, based on a provided case study. Additionally, you’ll be asked to present a past customer‑facing technical engagement that you led, including the problem, your approach, and measurable outcomes
If this sounds like you, we would love to meet you!
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