Наши требования
Technical studies in IT, Systems, Networking, Computer Science, or related fields (or equivalent hands-on experience)
0–2 years of experience in IT support or help desk roles (internships or part-time experience count)
Basic understanding of macOS and/or Windows troubleshooting
Familiarity with device management and identity tools (Kandji, JumpCloud, Jamf, Intune, Okta) is a plus
Basic knowledge of access control concepts (roles, permissions, MFA)
Exposure to ticketing systems (Jira Service Management, Zendesk, Freshservice, etc.)
Basic networking knowledge (Wi-Fi, VPN, DNS)
Strong willingness to learn and grow
Good communication and customer-service mindset
Organized, proactive, and collaborative
English level B2 or higher (required)