Take an active role in technical discovery on SA-attached engagements, working in tandem with the Implementation Engineer to assess existing telemetry, infrastructure, data volumes, tooling landscape, and operational requirements
Design end-to-end observability architectures on Observe, covering telemetry ingestion, pipeline topology, data modeling, enrichment and normalization strategies, alerting design, and long-term retention
Define the implementation approach and architecture blueprint that Implementation Engineering teams execute against
Validate that proposed configurations, pipelines, and data models will meet production-scale requirements before execution begins
Advise customers on OpenTelemetry adoption strategies
Have an active role in the architecture and planning phases of enterprise engagements, working in tandem with the IE from kickoff through handoff to dedicated IE team(s)
Produce clear, high-quality handoff artifacts (e.g. reference architectures, design decision records, implementation plans, and configuration standards)
Remain available to Implementation teams during execution for architectural blockers, scope changes, or decisions requiring architectural judgment
Conduct formal go-live architecture reviews to validate that the implemented solution matches the designed architecture and is production-ready
Design the target architecture and phased cutover strategy for complex migrations from existing observability platforms (e.g., Splunk, ELK, Datadog, Dynatrace, New Relic) onto Observe, minimizing disruption to production operations
Identify architectural gaps, data quality risks, and technical debt in existing environments; design clean, scalable replacements where appropriate
Partner with the Director of Implementation Engineering to develop and own internal reference architectures, design documents, runbooks, and implementation standards
Build and maintain field demo infrastructure — realistic, production-grade environments that pre-sales and IE teams use to show customers what a well-architected Observe deployment looks like
Capture reusable patterns from field engagements and translate them into assets the broader IE team can apply consistently
Serve as a technical authority on complex or novel customer scenarios
Act as a force multiplier for the IE team; set the technical example, structure, and tone on an engagement, and mentor and level up junior Implementation Engineers rather than taking over their work
Contribute beyond core Observe architecture where the engagement calls for it; integration with adjacent solutions and technologies, process (re-)engineering, and AI refactoring
Contribute field insights back to Product and Engineering to influence the platform roadmap