Customer Solution Architect, Team Lead (AMER)

Supabase·29 мая

Customer Solution Architect, Team Lead (AMER)

🌍 УдалённоLeadПолная занятость🌐 Глобал

Зарплата не указана

Вилки нет, про деньги придётся договариваться с нуля.

Нажмите на сигнал, чтобы увидеть, на чём он основан

Наша компания

Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. ~400 team members 60+ countries 20+ languages spoken Over $1B raised (including our $500M Series F) 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Чем предстоит заниматься

At Supabase, CSA Leads oversee a portfolio of high-value customers by empowering their team to deliver technical excellence and long-term customer success. You'll work directly with the team to

Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers

Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal

Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy

Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts

Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones

You'll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility

Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success

Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them clearly articulate the value of the Supabase platform and team

Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform

Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding

Ensure CSA-owned timelines, success criteria, and engagement tactics result in a high proof-to-conversion success rate

Build reusable onboarding flows (email sequences, docs, templates, webinars) that accelerate time-to-value for new customers

Наши требования

6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering

2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment

Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance

Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js

Clear, confident technical communicator and storyteller. Must be able to distill complex technical topics into actionable outcomes for customers and team members alike

Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams

Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards

Мы предлагаем

Fully Remote

We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world

ESOP

Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together

Tech Allowance

Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work

Health Benefits

Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us

Annual Off-Sites

Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year

Flexible Work

Дополнительно

Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities

Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads

Partner cross-functionally to advocate for customer feedback, share emerging customer needs with Product & Eng, and communicate roadmap milestones back to customers

Coach CSAs to act as internal and external champions of Supabase, building trust with customers through consistency, clarity, and deep product expertise

Uphold a standard of excellence in customer engagement, ensuring Supabase becomes embedded in the way our customers build

Professional Development

Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth

Supabase

ГрейдLead

ЗанятостьПолная занятость

РегионНе Россия

ФорматУдалённо

ИсточникСкрыто

Опубликовано29 мая

Все вакансии компании

AI-помощник

под эту вакансию

Войди, чтобы AI оценил твоё соответствие вакансии и написал сопроводительное письмо

Мы против мошенников на площадке: если тебя просят заплатить, продиктовать код или установить непонятное приложение, прекращай общение и сразу пиши нам (чат с основателем или форма обратной связи).