Чем предстоит заниматься
Coordinate release and change management
Ensure SLA adherence and staffing adequacy
Establish follow the sun support model
Lead incident management and root cause analysis
Maintain compliance with risk and audit requirements
Maintain runbooks and SOPs
Manage business stakeholder communications during incidents and releases
Manage managed services vendor operations
Partner with SRE and DevOps on automation and tooling
Perform capacity planning and performance tuning
Provide structured production feedback to engineering
Run daily weekly governance with vendor leads
Serve as primary production issue escalation point